Spa Policies

To ensure every client receives quality service and uninterrupted care, the following policies are in place. By booking an appointment, you agree to all terms listed below.

Appointments & Deposits

• A $100 deposit is required for all new clients 
• All series packages require a 50% scheduling fee on the day appointments are booked. Packages must be paid in full on the day of your first session.
• When booking online, if you do not receive a confirmation text and email within 5 minutes, please contact us immediately 
• at (201) 921-0135 to avoid appointment confusion, no-show fees, or late cancellation charges.

Cancellations, Confirmations & No-Shows

• Please provide 48 hours’ notice if you need to make any changes or cancellations.
• Appointments not confirmed 12 hours prior will be charged 100% of the service fee.
   
  • Series clients will lose one session from their package.
• Cancellations made less than 24 hours before your appointment will be charged 100% of the service fee.
   
  • Series clients will lose one session.
• Non-confirmed, no-show, and same-day cancellations will result in a 100% service charge.
   
  • Series clients will lose one session.
• Clients 15 minutes late may need to reschedule their appointment.
• Repeated cancellations, rescheduling, or no-shows will require a 50% pre-payment fee before booking future appointments.
• We understand that emergencies and illness occur. While grace is given for true emergencies, occurrences are documented to prevent policy misuse.
• Time is exclusively reserved for you; last-minute schedule changes make it difficult to fill your reserved slot.

Treatment Requirements & Restrictions

• Botox and dermal fillers:
   
  • Botox must be done at least 14 days prior.
  • Fillers must be done at least 21 days prior.
  • If you arrive having had these procedures within the restricted window, treatment cannot be performed and a 100% service fee will apply.
• Topicals to discontinue 5 days prior:
  Retinol, Retin-A, Tretinoin, Tazarac, Benzoyl Peroxide, AHA’s, BHA’s, or any RX topical.
• Medical conditions & allergies must be disclosed before your service.
  Some conditions may require postponing or denying treatment for your safety.
• If you are pregnant, planning pregnancy, or newly pregnant, please notify us.
  A medical clearance note from your OB/GYN is required for facials or skincare purchases.
• All services are for beautification purposes only and no medical claims are made. Results vary for each individual.

Series Packages

• Series must be completed within the recommended timeframe to achieve optimal results.
• Incomplete series are non-refundable.
• If the series is not completed as recommended, you may be charged the difference between the discounted package price and individual service pricing, charged to the card on file.
• Series sessions cannot be shared with another person.

Studio Policies

• Guests, including children, cannot be accommodated inside the treatment room.
• If you call while we are with another client, please leave your name and number and we will return your call as soon as possible.
• Please complete all waivers and consents through the GlossGenius confirmation email sent 72 hours prior to your appointment.

Refunds, Payments & Products

• There are no refunds for services rendered.
• Due to health regulations, skincare products cannot be returned.
• Gift cards and electronic gift certificates are non-refundable and cannot be redeemed for cash.
• A 3.5% processing fee is added to all debit and credit card transactions.

Gratuities are always appreciated and could be given directly to your aesthetician or a checkout.