Studio Policies

To ensure every client receives quality service and uninterrupted care, the following policies are in place. By scheduling an appointment, you acknowledge and agree to these terms.

APPOINTMENTS & DEPOSITS

• A deposit is required for all new clients.

• Series packages require a 50% scheduling fee when appointments are booked.

• The remaining balance must be paid in full on the day of your first session.

• After booking online, you should receive a confirmation by text and email within five minutes. If you do not receive both, please contact us immediately at (201) 921-0135 to prevent appointment confusion, no-show fees, or late-cancellation charges.

CANCELLATIONS, CONFIRMATIONS & NO-SHOWS

Your appointment time is reserved exclusively for you. Last-minute changes make it difficult to offer that time to another client.

• Please provide at least 48 hours’ notice when canceling or changing an appointment.

• Appointments not confirmed at least 24 hours in advance will be charged 100% of the scheduled service fee.

• Cancellations made less than 24 hours before the appointment will be charged 100% of the scheduled service fee.

• No-shows and same-day cancellations will be charged 100% of the scheduled service fee.

• Series clients will forfeit one session for an unconfirmed appointment, late cancellation, same-day cancellation, or no-show.

• Clients arriving 15 minutes late may need to reschedule and may be responsible for the scheduled service fee.

• Repeated cancellations, rescheduling, or no-shows will require a 50% scheduling fee before future appointments can be scheduled.

We understand that illness and genuine emergencies happen. Consideration may be given when appropriate; however, all occurrences are documented to help ensure these policies are applied fairly.

TREATMENT REQUIREMENTS & RESTRICTIONS

BOTOX AND DERMAL FILLERS

If you have received Botox or dermal fillers, you must wait the required amount of time before receiving a facial or skincare service. Please schedule your appointment accordingly.

• You must wait at least 14 days after receiving Botox.

• You must wait at least 21 days after receiving dermal fillers.

• If you arrive within either restricted timeframe, your service cannot be performed, and 100% of the scheduled service fee will apply.

TOPICAL PRODUCTS

Please discontinue the following at least five days before your appointment unless otherwise directed by your prescribing medical provider:

• Retinol

• Retin-A or tretinoin

• Tazarotene

• Benzoyl peroxide

• AHAs or BHAs

• Prescription topical products

Medical conditions, allergies, medications, and recent procedures must be disclosed before your service. Certain circumstances may require a service to be modified, postponed, or declined.

If you are pregnant, planning a pregnancy, or newly pregnant, please notify us before scheduling. A medical clearance note from your OB/GYN is required before receiving a facial or purchasing skincare products.

All services are performed for cosmetic and beautification purposes only. No medical claims are made, and individual experiences vary

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SERIES PACKAGES

• Series must be completed within the recommended timeframe.

• Incomplete series are non-refundable.

• If a series is not completed according to the agreed schedule, you may be charged the difference between the package price and the individual prices of the sessions received. This amount may be charged to the card on file.

• Series sessions cannot be transferred or shared with another person.

STUDIO GUIDELINES

• Children are not permitted in the studio. Please arrange childcare before your appointment.

• Additional guests cannot be accommodated in the treatment room.

• If you call while a service is in progress, please leave your name and telephone number. Your call will be returned as soon as possible.

• All required waivers and consent forms must be completed through the GlossGenius confirmation email sent 72 hours before your appointment.

PAYMENTS, REFUNDS & PRODUCTS

• Services that have already been performed are non-refundable.

• Skincare products cannot be returned for health and hygiene reasons.

• Gift cards and electronic gift certificates are non-refundable and cannot be redeemed for cash.

• A 3.5% processing fee is added to debit and credit card transactions.

• Gratuities are always appreciated and may be added at checkout.